Sarah Reilly Coaching Pty Ltd (ABN 43 656 025 455)
Last Updated: 22/08/2025

Sarah Reilly Coaching Pty Ltd (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile application (“App”), and related services (together, the “Services”).

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Business and Personal Information

Name, email address, phone number, location, and any details you provide as a coaching client (such as intake forms or progress notes).

Account Information

Login details, membership subscription information, and preferences.

Payment Information

Payments are processed via Stripe or PayPal. We do not store your full credit card details.

Technical and Device Data (App Users)

Device type, operating system, unique device identifiers, IP address, and log data about how you use the App.

If you allow, we may send push notifications. You can manage these in your device settings.

Website Usage Information

Data collected through cookies and analytics tools, such as Google Analytics, including pages visited, time on site, and referral sources.

Community and Coaching Content

If you participate in coaching groups, forums, or live sessions, we may collect information you share in those spaces. This remains confidential within the program community.

Optional Communications

Feedback, testimonials, or content you choose to submit.

2. How We Collect Information

We collect information when you:

Register for or log into the App.

Subscribe to coaching programs or services.

Complete forms (such as client intake forms).

Make payments via Stripe or PayPal.

Interact with us via email, phone, or in-app features.

Browse our website (cookies and analytics).

3. How We Use Your Information

We use your personal information to:

Provide coaching services, programs, and resources.

Manage your membership and subscriptions.

Process payments and issue invoices.

Communicate with you about coaching, updates, and support.

Improve our website, App, and user experience.

Comply with legal and regulatory obligations.

We do not sell your data to third parties.

4. Disclosure of Information

We may share your information with:

Service providers – including Stripe, PayPal, web/app hosting, and analytics providers.

Professional advisers – such as accountants or lawyers, where reasonably necessary.

Authorities – if required by law.

Community spaces (e.g., coaching groups, group calls) are confidential. Sharing another member’s information outside the group is prohibited.

5. Cookies & Analytics

Our website uses cookies to:

Enable site functionality.

Track usage and improve services.

Deliver marketing campaigns, including remarketing.

You can disable cookies in your browser settings, though some features may not work properly.

6. Data Storage & Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

Coaching notes and sensitive client records are stored securely.

Payments are processed securely through Stripe and PayPal.

7. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal requirements. Client records may be stored for up to seven years in line with business and taxation obligations.

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed outside Australia where we use international service providers (e.g., cloud hosting or analytics). We take reasonable steps to ensure compliance with privacy obligations.

10. Your Rights

You have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate information.

Request removal of your personal data (subject to legal and contractual obligations).

To exercise these rights, email us at [email protected].

11. Complaints

If you believe we have mishandled your personal information, please contact us first. We will investigate and respond.
If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
Email: [email protected]
Website: www.oaic.gov.au

12. App Store & Google Play

If you download our App via the Apple App Store or Google Play Store, your use is also subject to their terms and privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and in the App.

14. Contact Us

For privacy-related questions, please contact:

Sarah Reilly Coaching Pty Ltd
Email: [email protected]
Website: www.sarahreillycoaching.com